Managed IT Service – managed IT service, refers to all the activities involved in designing, creating, delivering, supporting and managing the IT service life cycle.
Yes, of course, but what is IT service? Think of all the pieces of technology you use at your workplace – your laptop, the apps installed on it, the printer your entire team uses, or the option to reset your password even after the first 15 times. All of them are services provided by your IT team. In other words – IT services.
Although the most common perception of managed IT service among IT users (employees) is simply “IT support”, it is more than just solving everyday problems. Your IT team is responsible for the end to end management of this service. They may use IT service management software such as Netdata to manage these services effectively.
Hiring a managed IT service is very important. This is considered important for many reasons. Implementing these services can help organize the process through structured delivery and documentation. The implementation of managed IT service also helps in saving costs by building a predictable IT organization. Implement managed IT service for business advantage by bringing actionable IT insights to businesses that aid in decision making.
If your business has more than a handful of employees, and if one of you is a designated “IT guy,” you are already doing ITSM in a small way. However, as your business grows, you may need to take a more mature process to get the most out of your ITSM investment.
Here are the most common benefits of managed IT services:
- Reduce IT costs
- Improve the quality of company services
- Increase customer satisfaction
- Improve governance and reduce risk
- Increase competitive advantage
- Increase flexibility
- Increase agility for new IT services
Let’s talk about the main benefit we discussed above – cutting costs. Managed IT services can help do this by:
- Improve IT efficiency
- Improve business efficiency
- Reducing IT waste
To increase IT efficiency, managed IT services can help by:
- Workflow work
Offers a workflow that encourages technology and eliminates manual work, thereby enhancing collaboration between all teams.
- Efficient use of scarce IT power sources
Reduce admin workload, wait time, and even eliminate internal fire fighting to make time for more strategic work.
- Service based incident management
Prioritize and adjust turnaround times based on the business impact caused by IT issues.
- Save time and money
Targeted problem management and knowledge management help reduce recurring problems, turnaround time, and impact the end user and the business as a whole.
- An insightful report
Automate how reports work and reduce reporting costs.
To improve business efficiency, IT service management can:
- Reduce downtime
With the help of incident, problem and availability management.
- Prevent problems before they occur
Prevent serious problems affecting the business via problem management and capacity management.
- Help businesses to then bounce back from critical IT problems
The detrimental effects of severe problems can be reduced via major incident management and continuity of IT services.
Finally, to reduce waste, IT service management can:
- Increase efficiency
Save unnecessary time, power and cost by reducing waste and avoiding duplication of work.
- Optimize spending
Ensure that new IT expenses are important via asset management, configuration and capacity.
- Remove duplicate or obsolete asset costs
Targeted asset management can help avoid duplication of applications, hardware, hosting, and support.
- Facilitates the transfer of underutilized assets
PCs, other devices, and installed personal productivity software must be precisely targeted to prevent underuse.
- Prevent waste related to change or based on inconsistencies
Avoid the cost of “rework” errors that result in duplication, or triple the effort.
How important managed IT service is, this is what makes every company that wants its company to grow and advance very important to hire managed IT services.
The way to choose the right managed IT service process is to see what your business specifically needs. For example, if you have a small IT support team that is constantly working on similar issues, it makes more sense to find the root of the problem and solve it now. li and forever. A simple example is the problem of storage space – you can continue to delete files and applications whenever the hard drive is maximal. But simply installing a bigger hard drive is a better long-term solution.
In managed IT service terms, this translates from simply Incident Management to Problem Management. In the example above, the computer running out of storage space is an occurrence and insufficient hard drive capacity is the underlying problem. Of course, IT support teams in larger organizations usually handle much more complex incidents and send issues to a dedicated problem management team.