Netters, this time Mimin wants to give you more info about other NetCare services, namely Advance Hardware Replacement or commonly abbreviated as AHR. What is AHR, admin?
AHR is technically a service offered by Netdata through NetCare in the form of a backup unit for network devices that can be used temporarily, as long as the original damaged device is sent to the principal for the RMA process. So that during the RMA process it does not interfere with business operations
Not only that, if your office has a system for changing devices on a scheduled basis, AHR can really be applied. So, the replacement is no longer based on the end of support from the principal as usual, but based on a predetermined schedule.
In addition, AHR is also ready to support 24×7, which means that it is ready to serve 24 hours non-stop with a maximum response time of 15 minutes. So if you have trouble and require device replacement, you can really contact NetCare customer service, the rest let NetCare do its job. That way your uptime SLA will be maintained without you making more effort.
Advance Hardware Replacement is a Service that entitles the client to receive advance replacement of the hardware product prior to Telesource receiving the faulty item.
Hardware will be shipped next business day after determination and identification of product failure from Telesource to client’s site upon request.
Within thirty (30) calendar days of the issuance of a Return Material Authorization (RMA) or Service Repair Order (SRO), the client must return the inoperable unit or subassembly to Telesource.
In the event the unit or subassembly is not returned in the above period, or is returned in an unacceptable condition, as defined in the terms and conditions of the sales agreement, the client must pay the list price per unit as stated in the current Telesource price list.
Well, now you have started to understand what AHR is, if you are still curious and want to know more about AHR, you can contact directly here.