Difference Between OEM Support and Third Party Maintenance (TPM)

OEM Support

We has this info for those of you who don’t know what OEM Support and Third Party Maintenance are. By the way, maintenance of IT equipment in your office uses OEM or TPM? Or maybe you manage it yourself.

For those of you who are still confused about the difference between OEM Support and Third Party Maintenance … Let’s see our explanation! OEM Support is a maintenance service that is provided directly by the principal to maintain your IT equipment. For example: Cisco, Juniper, & Fortinet. Meanwhile, TPM is a maintenance service provided by a third party, or indirectly by the principal.

The striking difference between the two is in the coverage of the devices they provide, OEMs only provide devices from their own brands, meanwhile. TPM is able to provide tools from a variety of different brands. This difference also makes the skills of the engineers different. Engineers from TPM are able to master a variety of devices from different brands, while OEM engineers only master the equipment of their own brands.

In terms of cost, TPM is also relatively cheaper than OEM. The conclusion. If you use a multi-brand device, you should use the services of the TPM. Because, TPM is more flexible and has a wider scope than OEM.

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