Cisco SMARTnet – Customer experience is very important, having customers who are helped by the services that exist in a product is a plus if the product has problems. This is certainly one of the most important things about Cisco. Cisco has a service in the form of Cisco SMARTnet.
Your IT infrastructure is the lifeline connecting your business with customers and suppliers. Business success requires maintaining a high level of service for your network while reducing costs and expanding your network as your business grows. Cisco Smart Net Total Care and other Cisco basic services can help you meet these goals.
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What is Cisco SMARTnet?
The Cisco SMARTnet Service is an award-winning technical support service that gives customers immediate access, anytime, to Cisco experts and Cisco.com’s extensive resources.
In general, the SMARTnet service makes it easy for you to get help from Cisco’s professional technical team.
However, there are so many Cisco equipment suites, such as Cisco routers, Cisco switches, Cisco firewalls, etc. Cisco will find there are many SMARTnet Services which will surely solve the problem you are having with Cisco products.
With so much reliant on your network, even routine issues can have a huge impact on your customers, your employees, and the profitability of your business. SMARTnet provides the support you need, from your first purchase of Cisco products with basic Cisco services through technology refresh and beyond with high value services.
Cisco SMARTnet advantages
These services are critical to keeping your business functional, secure, and operating better than ever before. Networks are the lifeline that connects your consumers to goods and services, and the effects can be significant downtime, decreased productivity, eroded customer trust, and lost revenue.
There are various features that you can get from Cisco SMARTnet, including:
Quick Support from Experts
Connect directly to the Cisco Technical Assistance Center (TAC), staffed by thousands of certified Cisco professionals with experience diagnosing the toughest problems in your network and data center.
Online Self-Help Support
Access extensive support resources 24 hours a day, 365 days a year through the Cisco online knowledge base, communities, resources, and tools.
Intelligent and Proactive Diagnostics
Gain critical insights with the embedded Cisco Smart Call Home feature, which offers detailed diagnostics and live alerts about enabled devices.
Ongoing Operating System Update
Access the latest OS features, including minor and major OS releases, with the latest operating system software updates in your licensed feature set.
Disadvantages of Cisco SMARTnet
Behind the advantages there must be disadvantages. The shortcomings of Cisco SMARTnet are not very problematic, but only minor errors are obtained and also generally for customer care, including:
Sometimes Long Service
In SMARTnet, maybe you can find a condition where the service does not run according to the time you want. So, there’s a problem when you ask you don’t get an answer on time, but there’s a timeframe that sometimes you don’t expect.
There are Partner tiers
Yes, on SMARTnet there is a partner level, sometimes this makes other partners jealous because of the different services. But that’s still a reasonable limit, because we certainly pay and get what kind of service the price is right?
5 Types of Cisco SMARTnet Services
There are many services from Cisco SMARTnet, but what are clear and widely used are 5 types, including:
SME Support Assistant
Hardware and software support, including hardware replacement on Next Business Day
- Easy-to-use network support
- Operating System bug fixes when needed
- 24 x 7 Access to SME support technician
- Working Hours Error Resolution
- Replacement hardware shipped the next business day (subject to fault identification by Cisco)
- Software tools designed to simplify hardware configuration and use
- Usually priced 40% cheaper than SMARTnet “full support”
- Does not cover Voice Over IP (VOIP) or Quality of Service (QoS) configuration – choose SMARTnet for this.
Cisco SMARTnet 8x5xNBD
Cisco IOS software major release and maintenance
- 24 x 7 access to TAC
- Working Hours Error Resolution
- Replacement hardware shipped the next business day (subject to fault identification by Cisco)
Cisco SMARTnet 8x5x4
- Cisco IOS software major release and maintenance
- 24 x 7 access to TAC
- Working Hours Error Resolution
- Replacement hardware shipped within 4 hours (subject to fault identification by Cisco)
Cisco SMARTnet 24x7x4
Hardware and Software Support Hardware Replacement in 4 Hours
- Cisco IOS software major release and maintenance
- 24 x 7 access to TAC
- 24 x 7 Error Resolution
- Replacement hardware shipped within 4 hours (subject to fault identification by Cisco)
Cisco SMARTnet In Place 8x5xNBD
Hardware and Software Support Next Business Day Hardware Replacement
- Cisco IOS software major release and maintenance
Where to Buy Cisco SMARTnet?
With a myriad of advantages, are you getting interested in subscribing to this service? You can get this service through an official partner from Cisco. One of the most trusted Cisco partners in Indonesia is NetData.
NetData is a trusted Cisco Indonesia official partner and offers you, with many benefits that you can get, one of which is an affordable cost and a complete guide on this service that makes you no longer confused with SMARTnet.
Conclusion
Cisco’s personalized web and mobile support gives you the ability to view model-specific content, download software, access automated tools, join forums, and manage your support cases.
This service is the best solution for you SMARTnet users which is guaranteed to be very profitable and very helpful for you.
