Fortigate FAG series
Fortigate FAG series takes great care to ensure our customers are satisfied with our products and support. Our FortiCare support offer is specifically designed to give you the support you need for all Fortinet products and services anywhere in the world. With FortiCare Services, you can be sure that your Fortinet security infrastructure is performing the best and protecting your important assets and data. FortiCare services include Support Services and Advanced Services.
FortiCare Support Services
Fortigate FAG series support services provide you with global support on a per product basis. By subscribing to this service, you will receive timely responses to any technical issues as well as complete visibility in the progress of ticket resolution. All FortiCare Support Services include firmware upgrades, access to support portals and related technical resources, reporting of technical incidents (via web, chat and telephone), as well as hardware return options.
FortiCare 8×5 service
Get access to technical support through web portals, online chat systems and telephones, including returns and replacements for hardware failures. You will also have quick and easy written access to technical support requests.
FortiCare 24X7 Service
If you need all-time access to mission-critical support services, 24×7 Service will meet your requirements. You will get access to 365x24x7 technical support as well as advanced replacement services for hardware failures.
FortiCare 360 Advanced Security Support and Cloud Subscription Services
Fortigate FAG series 360 Advanced Technical Support Services is “one pound of prevention,” combining Fortinet cloud-based analytics with premium support to enable organizations to take a more proactive approach to rapid detection and repair of current and potential security and performance issues related to FortiGate and FortiWifi devices to avoid violations and downtime. Equipment configuration errors contribute to the majority of all security breaches and nearly half of all network downtime. To overcome this, FortiCare 360 provides:
24x7x365 Technical Support “Advanced Services”, FortiGate / Wi-Fi ongoing health and environmental statistics monitoring, proactive health checks and automatic alerts about potential safety and performance events and problems, Personal and comprehensive monthly device reports, Best practice advice and guidance from Advanced Services Engineers for optimal performance, Monthly notifications about observed malware events.